Claims & instant payouts

Making a claim is easy and our team is ready to help you

How to submit a claim

When you purchase your PassportCard travel insurance policy, we’ll ask whether you’d also like a PassportCard that you can take on your trip and make instant claims.

On trip claims

You have the option to use the PassportCard to instantly pay for these common claims so you’re not out of pocket:

Overseas medical costs^

$250 delayed luggage compensation^

Replace up to $500 stolen cash^

Call our team 24/7 on +61 1800 490 478 (Reverse charge) to have funds added to your PassportCard instantly for approved claims. We will then send an activation PIN to your mobile phone to use use with the merchant or ATM.

Find out more about how it works

All other claims

If you have to cancel your trip before you go or if while you are away the unexpected happens and you need to make a claim, you can speak to our Claims team or submit your claim online.

We strive to make your claims process as quick and easy as possible and will pay approved claims within 5 business days.

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How to make a claim before or after your trip

Making a claim with PassportCard is quick and easy. Simply submit your claim directly via our online form or email with supporting documentation.

If you have any questions, call our Claims Consultants who are ready to help.

Call
Call our Claims Consultants on 1300 123 413
Monday-Friday 09:00-17:00 AEST

Email

Complete and return the Claim Form below via email to claims@passportcard.com.au

Online Form
Complete our Online claim form
(it only takes a few minutes)

Online Form

Need to know & supporting documents

For claims other than the 3 most common claims which can be settled using the PassportCard (medical issue overseas, delayed baggage and stolen cash) an excess may apply, depending on the excess you select when you buy and shown on your schedule.
You will need to provide documents in support of your claim, for example a police report for Theft of Cash, Property Irregularity Report from your airline for Delayed Luggage.
The Claim Form includes Helpful Hints and a Document Checklist to make the process as easy as possible.
If you have questions about your claim, you can call our Claims team at any time on 1300 123 413 or email claims@passportcard.com.au

Claim Form

Download and complete the claim form and email it to claims@passportcard.com.au along with the appropriate documents.

Claim Form
pdf

^When on-trip claim has been approved, using the PassportCard

All benefits and covers are subject to the terms, conditions, limitations and exclusions listed in the Combined Financial Services Guide and Product Disclosure Statement and on other policy documentation, including the schedule.