Claims & instant payouts
Making a claim is easy and our team is ready to help you
Here’s how it works
When you purchase your PassportCard travel insurance policy, we’ll ask whether you’d also like a PassportCard. If you want one, we’ll post you a PassportCard that you can take on your trip.
^When on-trip claim has been approved, using the PassportCard
All benefits and covers are subject to the terms, conditions, limitations and exclusions listed in the Combined Financial Services Guide and Product Disclosure Statement and on other policy documentation, including the schedule.
How to make a claim before or after your trip
Submitting a claim before or after your travels is easy. You can:
Need to know & supporting documents
- For claims other than the 3 most common claims which can be settled using the PassportCard (medical issue overseas, delayed baggage and stolen cash) an excess may apply, depending on the excess you select when you buy and shown on your schedule.
- You will need to provide documents in support of your claim, for example a police report for Theft of Cash, Property Irregularity Report from your airline for Delayed Luggage.
- The Claim Form includes Helpful Hints and a Document Checklist to make the process as easy as possible.
- If you have questions about your claim, you can call our Claims team at any time on 1300 123 413 or email claims@passportcard.com.au
Claim Form
Download and complete the claim form and email it to claims@passportcard.com.au along with the appropriate documents.
-
Claim Form
pdf