How to make a claim

Here’s how it works

When you purchase your PassportCard travel insurance policy, we’ll ask whether you’d also like a PassportCard. If you want one, we’ll post you a PassportCard that you can take on your trip. If you are close to your departure date and you purchase your policy before midday, we’ll send you a card via AusPost Express Post to reach you on the next business day.

While you’re away, if your baggage is delayed, cash is stolen or you have a medical issue overseas, you can call our team any time for a quick solution and funds are instantly transferred to the PassportCard. We will then send an activation PIN to your mobile phone. There is no excess for approved claims settled using the PassportCard.

If you need emergency assistance whilst travelling, contact the PassportCard 24/7 Global Assistance team on our reverse charge number: +61 1800 490 478.

How to make a claim before or after your trip

Submitting a claim before or after your travels is easy. You can:

• Call our Claims Consultants on 1300 123 413, or
• Complete our Online claim form, or
• Complete and return the Claim Form below via email to claims@passportcard.com.au

For claims other than the 3 most common claims which can be settled using the PassportCard (medical issue overseas, delayed baggage and stolen cash) an excess may apply, depending on the excess you select when you buy and shown on your schedule.

You will need to provide documents in support of your claim, for example a police report for Theft of Cash, Property Irregularity Report from your airline for Delayed Luggage.

The Claim Form includes Helpful Hints and a Document Checklist to make the process as easy as possible.

If you have questions about your claim, you can call our Claims team at any time on 1300 123 413 or email claims@passportcard.com.au