Contact us

General Sales & Enquires


If you have a question about our travel insurance, want to get a quote for a policy or complete your pre-existing medical survey.


Call us 1300 123 413

Email us


Available Monday – Friday

8am- 6pm AEST


24/7 Global Assistance & On-Trip Claims


For on-trip claims and assistance, call our 24/7 Global Assistance team if you are on-trip and need assistance or want to make an instant claim for:

  1. Medical & dental
  2. Delayed luggage
  3. Stolen cash


Call us +61 1800 490 478 (Reverse charge number)

Available 24 hours, 7 days a week


Before or After Your Trip


If you need to submit a claim before your trip has begun or after your trip, you can find out how to submit a claim on our Claims Page


For claims queries before or after your trip, please call 1300 123 413 


Available Monday – Friday

9am- 5pm AEST

Travel Alerts: World events and “Do Not Travel” advice may affect your policy. Please read our Travel Alerts. If you need emergency assistance, contact the 24/7 Global Assistance team on our reverse charge number: +61 1800 490 478