How PassportCard instant claims work

When you take out a policy, we’ll ask if you’d like a PassportCard to take on your trip.

This allows you to pay expenses for approved claims so you can get back to enjoying your holiday without being out of pocket. Most claims can be managed in minutes.

So, if your luggage is delayed and you need PJs and a toothbrush, you can use the PassportCard to purchase what you need up to the value of $150. Or, if the matter is more serious and you have a medical issue overseas, medical expenses can be paid using the PassportCard.

If you choose not to take a PassportCard, or have a claim (for example trip cancellation) that is not one of the 3 most common claims which we settle in real-time, it’s easy to submit a claim before or after your travels. You can:

• Call our Claims Consultants on 1300 123 413, or
• Complete and return the Claim Form