🛁 In January, we assisted customer Carol after she slipped in the bathroom of her accommodation in Switzerland and fractured her left wrist.
📞 Before Carol even arrived at hospital, our emergency assistance team was already in contact- talking her through the next steps and removing the stress from an already unsettling situation.
💳 Funds were instantly loaded onto her PassportCard to cover immediate medical treatment, medication, CT scans, and multiple appointments with an orthopaedic specialist.
🩺 Thankfully, surgery wasn’t required, and we covered a follow-up consultation with the specialist ahead of her return flights to ensure she was fit to travel and could fly home safely.
✈️ Carol returned home on her original schedule-without delays, paperwork, or out-of-pocket expenses.
🤝 This is the difference instant claim payouts and 24/7 support make when your clients need it most.