🤒 While travelling alone in Sri Lanka, Maryanne was suddenly hospitalised with gastroenteritis. Her daughter received a vague WhatsApp message from the tour company that her mother was in hospital. Unable to get in contact the company or get any further details, including which hospital, her daughter came to us for help.
⏱️ Our global assistance team got to work right away making urgent calls, tracking down Maryanne’s exact location, and confirming her condition.
🌍 Once located, we worked directly with the hospital to arrange cover for all medical costs. To ensure she wasn’t out-of-pocket, we also topped up her PassportCard immediately upon admission.
✅ A full guarantee of payment was issued for her hospital stay — no paperwork, no waiting, no stress.
😊 Maryanne made a fast recovery and was discharged within a few days, supported every step of the way.
This is what instant, hassle-free support looks like.