Destination: Indonesia – Mount Anak Krakatau – Volcano Warning
Issued 8 September 2026
Indonesia’s Mount Anak Krakatau, an active volcano in the Sunda Strait between Java and Sumatra, experienced significant volcanic activity from 4 September 2026.
The eruption produced volcanic ash clouds which affected airport operations in Indonesia, including Soekarno-Hatta International Airport in Jakarta. Although the most intense period of activity has eased, further eruptions and ash-related travel disruption remain possible. This event is now considered to be a Known Circumstance.
If this event has directly impacted you and you require medical or travel assistance, please contact our 24-hour Global Assistance team at +61 1800 490 478 (global reverse charge phone number), via WhatsApp or Web Chat. We also strongly recommend staying updated through local media and following advice from local authorities.
Smartraveller advice as at 8 September 2026:
- Current Smartraveller Advice Level – Exercise a high degree of caution in Indonesia overall.
- Volcanic ash from Mount Anak Krakatau has affected airport operations. Airports in affected areas may close at short notice and flights may be delayed or cancelled.
- Monitor your flight status and check with your airline or travel provider before travelling.
- Further information – https://www.smartraveller.gov.au/destinations/asia/indonesia
Your Policy Coverage
If you entered into a policy before 3:15 pm AEST on 6 September 2026 and are already overseas:
- Your policy will operate as usual, subject to its terms, conditions and exclusions.
- We strongly urge you to prioritise your safety and follow advice from local authorities.
- Keep in mind, we have a general exclusion relating to reckless behaviour, and coverage may not apply if you intentionally or recklessly place yourself in situations posing a risk to your safety.
If you entered into a policy before 3:15 pm AEST on 6 September 2026 and are yet to travel:
- There is no cancellation cover for choosing not to travel solely because of this volcanic activity.
- If your specific travel plans have been directly affected by flight cancellation, delay or airport closure, please contact our 24-hour Global Assistance team at +61 1800 490 478.
If you entered into a policy at or after 3:15 pm AEST on 6 September 2026:
- We expect that you would be aware of the current situation in Indonesia and the Smartraveller advice at the time.
- Your PassportCard policy does not cover Known Circumstances occurring at the policy’s inception.
- Claims arising from the Mount Anak Krakatau eruption or resulting volcanic ash disruption may therefore not be covered, subject to the terms, conditions and exclusions of your policy.
Extension of Insurance at no extra charge:
Should this event disrupt your return plans and your policy was active before this event became a Known Circumstance, your insurance may extend automatically at no additional cost in accordance with the PDS.
The maximum automatic extension is up to six (6) months, subject to the terms of your policy.
Important general advice:
This information complements the Product Disclosure Statement (PDS). Ensure you understand the terms, conditions, limits, sub-limits, and exclusions specified in the PDS, especially the ‘Benefits’, ‘Policy Conditions’, and ‘General Exclusions’ sections.
Contact us:
- For emergency travel or medical assistance during your journey, contact our 24-hour Global Assistance team at +61 1800 490 478 (global charge), via WhatsApp or Web Chat. Simply click on the red message icon in the right hand corner of your screen to start a web chat.
- For general inquiries about the event, call our Customer Service team at 1300 123 413 during our business hours.