About Us
With over 2 million cardholders worldwide and offices in Australia, Israel, Germany, and the UK, PassportCard Group delivers global data to support market-leading travel insurance policies.
We’ve revolutionised travel insurance with our unique PassportCard, offering instant payouts for approved common claims—no delays, no excess, no hassle. Our commitment to exceptional claims service has earned us multiple prestigious awards, including two Canstar Awards and the Mansfield Award for excellence in speciality claims handling, recognising our industry-leading technology and customer-first approach.
PassportCard Australia policies are underwritten by Guild Insurance Limited ABN 55 004 538 863, AFSL 233791.
Our Story
Our global Chairman Alon Ketzef founded his first insurance company over 20 years ago after his own personal health crisis while travelling. His deep understanding of the financial and personal difficulties caused by a medical emergency abroad provides the foundation for everything we do at PassportCard.
-
2014
Established in 2014
-
2
Over 2 million cardholders globally
-
4
Branches around the world
Alon spent a year in Massachusetts General Hospital before returning home to Israel healthy, but with a debt of USD450,000. To pay his hospital bill, Alon had to borrow from friends and family and decided to create a business where people would truly be supported by their travel insurance in a crisis.
That has culminated in the PassportCard Group, including PassportCard Australia, which makes insurance easy when travellers are faced with a difficult situation.
When you take out PassportCard travel insurance, we also give you the option to be sent a PassportCard. If your luggage goes missing, cash is stolen, or you have a medical issue overseas, we can load money onto the card to cover your expenses – and you can get back to enjoying your holiday without being left out of pocket. It’s how travel insurance should be.
We’re award winning travel insurance
What our customers say about us
-
“PassportCard travel insurance has been a game-changer for me!
One standout feature is their commitment to loading the PassportCard with necessary funds in case of emergencies.
Their efficient and reliable service makes them my go-to choice for travel insurance every time.”
Moran B. – Product Review
-
“HIGHLY RECOMMEND A++++
Great compassion and fast emergency payment when needed.”
Donna C. – Product Review
-
“Very satisfied with the service and ease of the process.
Was in the USA and daughter was unwell and had to see a doctor in emergency hospital…. I called Passportcard and whilst I was still on the phone in real time the funds were loaded onto the card.”
Jim – Product Review
-
“Friendly, efficient and easy to use.
They were more affordable and covered much more insurance wise than the regular insurers.”
Teresa – Google
-
“So easy and love the card so we’re not out of pocket for claims.
PassportCard were easy to deal with, price was competitive and I love the idea of the card to settle claims instantly.”
HappyUpsider – Product Review
-
“Great cover, Caring Supportive Staff and got me to the birthday on time!
Passport card were calm and put me at ease, confirmed my cover. Offered me hotel accommodation or alternative flights and were able to get a flight direct to Portugal.”
J Walker – Product Review
-
“Australia based and dealing with them is a pleasure!
Their customer service skills are second to none & the advantage of dealing with this company; is they have their own in-house medical team.”
Jarrod – Google
-
“Great service and great product
The level of their service is very impressive and the price point is very reasonable.”
Karen W. – Product Review
Cover your next trip with PassportCard
Check Travel Alerts – they may affect your policy. For emergencies, call (24/7) +61 1800 490 478 or WhatsApp us