Sales Enquires
Speak to our team to purchase a policy, get a quote or complete your pre-existing medical survey.
Available Monday – Friday
9am – 7pm AEDT
Available Monday – Friday
9am – 7pm AEDT
General Enquires
Webchat
Our team is available 24/7 via Webchat to answer any questions or to schedule a call back with our sales team.
Call
You can call us Monday – Friday 9am to 7pm AEDT and speak to a member of our team.
Email your enquiry to CustomerSupport@passportcard.com.au
Available Monday – Friday
9am – 7pm AEDT
24/7 Global Support & On-Trip Claims
For on-trip claims and assistance, our Customer Support team is available 24/7 to speak to you.
Types of instant claims:
- Overseas medical & dental expenses
- Delayed luggage
- Lost or Stolen cash
(Reverse charge number)
Available 24 hours, 7 days a week
Available 24 hours, 7 days a week
Claims- Before or After Your Trip
If you need to submit a claim before your trip has begun or after your trip, you can find out how to submit a claim on our Claims Page.
Our Claims team is available to speak to Monday – Friday 9am- 5pm AEDT.
Available 9am- 5pm AEDT