script> window.__productReviewSettings = { brandId: '6b59d313-1a63-417d-a747-553f0bb64638' }; PassportCard Awards and R eviews

PassportCard Awards

We’re Australia’s most awarded travel insurance in 2025

Our dedication to fast claims, comprehensive protection, and Australian-based customer support has been recognised with top industry awards.

2025 Canstar Innovation Excellence Award

Canstar recognised us with the 2025 Innovation Excellence Award for revolutionising the travel insurance experience with our instant‑payouts. As Australia’s only provider to pay approved common claims instantly via the card, we have set a new standard for fast, hassle‑free claims when our customers need it most.

2024 Canstar Outstanding Value For Travel Insurance – Cruise

We’re proud to have earned Canstar’s Outstanding Value Award for our Cruise Cover in 2024. Our cover received the highest score among domestic cruise insurance options, with judges praising its exceptional value; combining competitive pricing with comprehensive benefits like medical evacuation and cabin confinement cover. .

2025 Mozo Experts Choice Award – Exceptional Quality Travel Insurance

PassportCard was singled out in the Exceptional Quality category for our Leisure International Comprehensive travel insurance. Mozo’s rigorous assessment awarded PassportCard for offering the broadest and most generous cover.¹

2025 WeMoney Award – Outstanding Claims Experience (Travel Insurance)

With instant payouts for approved claims, round‑the‑clock, Aussie‑based support and an average 10.5-minute settlement time for on-trip claims, it’s clear why we came out on top!

2025 Insurance Business Australia – Outstanding Customer Experience

This insurance industry award was awarded to us for our proven track record of delivering superior outstanding customer experiences at every step.

2025, 2024 & 2019 Mansfield Awards – Excellence in Specialty Claims

Brokers, partners, and customers have for the third time voted for us to win this award that recognises our unwavering commitment to delivering claims service that is supportive, responsive, and genuinely human.

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More PassportCard Wins

 

LMI Claims Comparison 5 star rating

2025 Mumbrella Travel Marketing Awards – PR Idea of the Year

2024 Mumbrella Travel Marketing Awards – Award For Bravery & Innovation

2024 Australian Insurance Industry Awards – Finalist, Claims Team of the Year

PassportCard CEO Peter Klemt with Mansfield purple award winner Lachlan Herring

2025 Purple Mansfield award winner Lachlan Herring

We’re incredibly proud of Lachlan Herring, our outstanding Customer Support Team Leader, who was honoured with the 2025 Purple Mansfield Award.

This special recognition is given to someone who goes above and beyond for customers, not just solving problems, but truly makes a difference to someone in their time of need. Lachlan’s compassion, dedication, and personal touch embody everything PassportCard stands for.

Lachlan Herring with PassportCard CEO Peter Klemt

What our customers say about us

  • “PassportCard travel insurance has been a game-changer for me!

     

    One standout feature is their commitment to loading the PassportCard with necessary funds in case of emergencies.

    Their efficient and reliable service makes them my go-to choice for travel insurance every time.”

     

    Moran B. – Product Review 

  • “HIGHLY RECOMMEND A++++

     

    Great compassion and fast emergency payment when needed.”

     

    Donna C. – Product Review

  • “Very satisfied with the service and ease of the process.

     

    Was in the USA and daughter was unwell and had to see a doctor in emergency hospital…. I called Passportcard and whilst I was still on the phone in real time the funds were loaded onto the card.”

     

    Jim – Product Review

  • “Friendly, efficient and easy to use.

     

    They were more affordable and covered much more insurance wise than the regular insurers.”

     

    Teresa – Google 

  • “So easy and love the card so we’re not out of pocket for claims.

     

    PassportCard were easy to deal with, price was competitive and I love the idea of the card to settle claims instantly.”

     

    HappyUpsider – Product Review 

  • “Great cover, Caring Supportive Staff and got me to the birthday on time!

     

    Passport card were calm and put me at ease, confirmed my cover. Offered me hotel accommodation or alternative flights and were able to get a flight direct to Portugal.”

     

    J Walker – Product Review 

  • “Australia based and dealing with them is a pleasure!

     

    Their customer service skills are second to none & the advantage of dealing with this company; is they have their own in-house medical team.”

     

    Jarrod – Google

  • “Great service and great product

     

    The level of their service is very impressive and the price point is very reasonable.”

     

    Karen W. – Product Review

¹PassportCard Travel Insurance recognised in Mozo Experts Choice Awards 2025 – more information on the awards research methodology at Mozo. The Canstar 2025 Innovation Excellence Award was received in April, 2025 for PassportCard Travel Insurance- www.canstar.com.au.

All benefits and covers are subject to the terms, conditions, limitations and exclusions listed in the Combined Financial Services Guide and Product Disclosure Statement and on other policy documentation, including the schedule.  

Check Travel Alerts – they may affect your policy. For emergencies, call (24/7) +61 1800 490 478 or WhatsApp us