While in Hong Kong recently, our traveller Sally fractured her hip and needed urgent surgery. Our team flew into action right away.
🚑 Sorted Ambulance assistance from hospital to airport.
✈️ Organised for Sally to return, comfy in Business Class with a paramedic escort, while her husband, Joseph, was upgraded to Premium Economy.
💐 We greeted them at the airport with flowers and assisted with their final transfer home.
📞 Our 24/7 team member, Rahania, stayed in touch beyond her shift ensuring everything ran smoothly.
From surgery to safe arrival, we were there every step of the way.