Kelly and Quyen were trekking to Everest Base Camp when they developed HACE – a severe form of altitude sickness requiring emergency helicopter evacuation. The moment we knew, we moved. Our claims officer Aleesa issued a guarantee of payment straight away – helicopters in the air, a Kathmandu hospital pre-briefed, and Kelly’s PassportCard topped up for follow-up care before she was even discharged.
Watch the video as our Claims Officer, Samantha, talks you through their story.