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Mozo and canstar award badges

The Travel Insurance Claim Changer

Australia’s only travel insurance with instant payouts for approved claims using the PassportCard

Interested in working with us?

Who is PassportCard?

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2 million cardholders globally

The PassportCard Group has provided health and travel insurance for over 20 years and have over 2 million cardholders globally.

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Instant Payouts

Backed by US patented technology, we provide instant payouts for the most common travel insurance claims. Our team simply load funds onto the customer’s PassportCard once a claim is approved, so they can get back to enjoying their holiday.

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Award winning

We’ve been collecting some fabulous awards including the Canstar 2024 Outstanding Value Travel Insurance – Cruise, 2025 Mozo Experts Choice – Exceptional Quality Travel Insurance and 2024 Mansfield Winner – Excellence in Specialty Claims.

Why your clients will love PassportCard


✔ Comprehensive Cover with an award winning product and service

✔ Instant Payouts on approved claims* so they are not out of pocket – can even be done via WhatsApp!

✔ Local Australian team with 24/7 global assistance. We are only a phone call or WhatsApp away.

✔ In-house nurses assess pre-existing conditions so cover can be tailored and underwritten.

✔ No age limit Travellers over 85 need a fit-to-travel document.

And for Brokers…

1. Question for all your clients to earn you incremental revenue
✔ When is your next holiday?

2. Incremental revenue streams
✔ Upfront
✔ Repeat

3. Simple ways to generate a quote
✔ Send us a lead through the app or broker portal
✔ Email a unique website link to your clients
✔ Quote on the broker portal or app

4. Ways we work so you don’t need to
✔ More of your clients covered with our qualified nurses assessing individual clients’ pre-existing medical conditions
✔ 3 most common claims settled with no excess in minutes using the PassportCard
✔ 24/7 Australian based support that never sleeps
✔ Dedicated partner support

Interested in working with us?

Our unique product and service offering incorporates:

Broad policy coverage, with a wide range of leisure activities included within our standard policy

Optional covers like Cruise Cover, Pet Cover, Search and Rescue, Golf and Snow Sports, Adventure, Water and Wheeled Activities

Delivery of a physical PassportCard to policyholders

An Australian based customer support team which is available 24/7/365 to support customers when needed

SEE MORE
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How does PassportCard Instant Payouts work?

Medical issue overseas, delayed luggage or stolen cash? We put funds onto the PassportCard so your clients can settle claims on the spot, without being left out of pocket.
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Medical issue overseas?

If your clients need a doctor, are injured or in pain, they simply call or WhatsApp our 24/7 support team and we can direct them to the nearest pharmacy, hospital or doctor.

For approved claims we will load the PassportCard with funds to cover your client’s medical costs. 

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Luggage delayed?

When your luggage isn’t where you are, it’s hard to begin your holiday. Your clients just call or WhatsApp us and we can add up to $250 to the PassportCard to buy emergency essentials.

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Cash stolen or lost?

AFLF No cash, no holiday! Customers call or WhatsApp us and we can put up to $500 on the PassportCard for you to withdraw from the ATM.

What our customers say about us

  • “PassportCard travel insurance has been a game-changer for me!

     

    One standout feature is their commitment to loading the PassportCard with necessary funds in case of emergencies.

    Their efficient and reliable service makes them my go-to choice for travel insurance every time.”

     

    Moran B. – Product Review 

  • “HIGHLY RECOMMEND A++++

     

    Great compassion and fast emergency payment when needed.”

     

    Donna C. – Product Review

  • “Very satisfied with the service and ease of the process.

     

    Was in the USA and daughter was unwell and had to see a doctor in emergency hospital…. I called Passportcard and whilst I was still on the phone in real time the funds were loaded onto the card.”

     

    Jim – Product Review

  • “Friendly, efficient and easy to use.

     

    They were more affordable and covered much more insurance wise than the regular insurers.”

     

    Teresa – Google 

  • “So easy and love the card so we’re not out of pocket for claims.

     

    PassportCard were easy to deal with, price was competitive and I love the idea of the card to settle claims instantly.”

     

    HappyUpsider – Product Review 

  • “Great cover, Caring Supportive Staff and got me to the birthday on time!

     

    Passport card were calm and put me at ease, confirmed my cover. Offered me hotel accommodation or alternative flights and were able to get a flight direct to Portugal.”

     

    J Walker – Product Review 

  • “Australia based and dealing with them is a pleasure!

     

    Their customer service skills are second to none & the advantage of dealing with this company; is they have their own in-house medical team.”

     

    Jarrod – Google

  • “Great service and great product

     

    The level of their service is very impressive and the price point is very reasonable.”

     

    Karen W. – Product Review

We’re award winning travel insurance

Canstar Award 2025

2025 Innovation Excellence award

Canstar Award 2024

2024 – Outstanding Value For Travel Insurance – Cruise

Mozo Award 2025

2025 – Exceptional Quality Travel Insurance – Exceptional Quality Travel Insurance¹

Insurance Business Australia Awards 2025

2025 Outstanding Customer Experience

LMI Awards

LMI Claims Comparison 5 star rating

Mansfield Awards

2024 & 2019 Winner Excellence in Speciality Claims

Australian Insurance Industry Awards

2024 Finalist Claims Team of the Year

Our Comprehensive Covers

Maximum benefit payable
SectionProduct TypeDomestic Comprehensive International Comprehensive
1Cancellation & Journey Disruption (Cover Chosen)* (Cover Chosen)*
2Overseas Medical & Dental Expenses XUnlimited* (Instant payouts using the PassportCard)
3Hospital Related Expenses X $10,000*#
4Accidental Death $30,000*^ $30,000*^
5Permanent Disability $30,000^ $30,000^
6Loss of Income $45,000 *#× $45,000 *#×
7Travel Documents & Credit Cards $5,000× $5,000×
8Theft of cashUp to $500 on the PassportCardUp to $500 on the PassportCard
9Luggage & Personal Effects $10,000* $25,000*
10Luggage & Personal Effects Delay Expenses $250 on the PassportCard, maximum of $1,000*$250 on the PassportCard, maximum of $1,000*
11Travel Delay Expenses $2,000*^# $6,000*^#
12Personal Liability $5,000,000^ $5,000,000^
13 Rental Vehicle Insurance Excess $10,000^ $10,000^
*Sub limits apply, ^per insured Adult, × per policy, # Waiting periods

aaa1 – Cancellation & Journey Disruption


Domestic Comprehensive

  • (Cover Chosen)*

International Comprehensive

  • (Cover Chosen)*

2 – Overseas Medical & Dental Expenses


Domestic Comprehensive

  • X

International Comprehensive

  • Unlimited medical costs*

3 – Hospital Related Expenses


Domestic Comprehensive

  • X

International Comprehensive

  • $10,000 per policy*

4 – Accidental Death


Domestic Comprehensive

  • $30,000^

International Comprehensive

  • $30,000^

5 – Permanent Disability


Domestic Comprehensive

  • $30,000^

International Comprehensive

  • $30,000^

6 – Loss of Income


Domestic Comprehensive

  • $45,000 *×

International Comprehensive

  • $45,000 *×

7 – Travel Documents & Credit Cards


Domestic Comprehensive

  • $5,000 *×

International Comprehensive

  • $5,000 *×

8 – Theft of Cash


Domestic Comprehensive

  • Up to $500 on the PassportCard*

International Comprehensive

  • Up to $500 on the PassportCard*

9 – Luggage & Personal Effects


Domestic Comprehensive

  • $10,000*

International Comprehensive

  • $25,000*

10 – Luggage & Personal Effects Delay Expenses


Domestic Comprehensive

  • $250 on the PassportCard, $1,000 in total*

International Comprehensive

  • $250 on the PassportCard, $1,000 in total*

11 – Travel Delay Expenses


Domestic Comprehensive

  • $2,000*^#

International Comprehensive

  • $6,000*^#

12 – Personal Liability


Domestic Comprehensive

  • $5,000,000^

International Comprehensive

  • $5,000,000^

13 – Rental Vehicle Insurance Excess


Domestic Comprehensive

  • $10,000×

International Comprehensive

  • $10,000×

Compare our Activity & Optional Covers

Add the covers that you may require for your trip
SectionProduct TypeDomestic ComprehensiveInternational Comprehensive
14Cruise Cover
15Search & Rescue
16Pet Care
17Concerts & Other Events
18Business Cover
19Snow Sports
20Adventure Activities
21Water Sports
22Wheeled Activities
23Golf Cover
See our Optional & Activities cover for more info

14 – Cruise Cover


Domestic Comprehensive


International Comprehensive


See full list of benefits


15 – Search & Rescue


Domestic Comprehensive


International Comprehensive


16 – Pet Care


Domestic Comprehensive


International Comprehensive


17 – Concerts & Other Events


Domestic Comprehensive


International Comprehensive


18 – Business Cover


Domestic Comprehensive


International Comprehensive


19 – Snow Sports


Domestic Comprehensive


International Comprehensive


20 – Adventure Activities


Domestic Comprehensive


International Comprehensive


21 – Water Sports


Domestic Comprehensive


International Comprehensive


22 – Wheeled Activites


Domestic Comprehensive


International Comprehensive


23 – Golf Cover


Domestic Comprehensive


International Comprehensive


*Sub limits apply, ^per insured Adult, × per policy, # Waiting periods, ~ Limited to 12-month period, + per day, ¹PassportCard Travel Insurance recognised in Mozo Experts Choice Awards 2025 – more information on the awards research methodology at Mozo. The Canstar 2025 Innovation Excellence Award was received in April, 2025 for PassportCard Travel Insurance.

All benefits and covers are subject to the terms, conditions, limitations and exclusions listed in the Combined Financial Services Guide and Product Disclosure Statement and on other policy documentation, including the schedule.  

Check Travel Alerts – they may affect your policy. For emergencies, call (24/7) +61 1800 490 478 or WhatsApp us